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Owner FAQs

Owner FAQs

Do you handle all tenant complaints and maintenance calls?

Yes, we take care of all issues with a tenant and maintenance. We have staff completely dedicated to handling and resolving tenant issues and collecting rent. In addition, we have  full-time maintenance techs, plumbers, and AC Tech on staff to handle repairs.  Most importantly, none of them get compensated by any sort of commission so there is no incentive to make up larger repairs.

Do you require a processing or set-up fee?

No, we do not charge you these fees. Many companies claim this is necessary fee to put you into their computer system and begin the marketing. This is nonsense. It only takes 5 minutes or less to type you into any property management software in the world. The marketing is paid for out of the leasing fee. These fees are 100% profit to a management company and completely unnecessary.

How am I notified of maintenance expenses?

Yes, you will typically receive an email for any maintenance requests by tenants before we go out to complete the repair. For any repairs estimated to exceed $250, we must get your written permission through email before we begin, unless it is an emergency repair. For example, a water pipe bursts at 2:00am in the morning, and you are unavailable.

How long does it typically take to rent a home or condo?

It normally takes us 2-4 weeks to rent your property, provided the property is priced appropriately and everything is clean and looks good.

What are your fees?

Our fees are 10% of rent collected and we charge 50% of the first month’s rent to rent a vacate property as a leasing fee.  None of this money is due up front.  We collect from the 1st month's rent when we find a qualified applicant if home is vacant.  If home is occupied, we just charge the 10% management fee since a tenant is already in place.

What is the first step to get started?

You should just call our office at 813-831-7368 and we can make sure all of your questions are answered. At that point, we email you our property management agreement and set-up a time to view your rental property. It is that simple.

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