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Why Tenants Who Have Only Rented From Family Is A Red Flag!

As an Apollo Beach Property Management company, we see dozens of rental applications every month and have processed thousands in our career.  I’m always looking for patterns to help me weed out applications and choose the best possible tenant.

As I always tell potential clients, as an Apollo Beach property manager, we know that the bad, nightmare tenants don’t suddenly wake up one day and become those people.  They’ve been behaving irresponsibly in every aspect of their lives for a very long time.  Doing proper background checks and carefully interpreting what you see is extremely important.

As part of my rental criteria, I require at least 2 years of rental history.  What I often find is people submitting rental verification information stating their parents or extended family are their landlords.

This is not a good landlord reference.  I know one can easily argue that...

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Do You Have A "Waiting" Section In Your Life?

Running a Riverview Property Management Company requires a tremendous amount of delegation and attention to detail. Years ago, I came across a book by David Allen titled “Getting Things Done…the art of stress-free productivity.” I have a habit that I call “My Random Walk of Inspiration” where I periodically read or listen to an audio book on a subject I’ve not studied in years. Well back in 2002, I was looking for a book, and realized I hadn’t read anything in years on organization skills. So, I found this book and read it.

The book changed my entire professional career as a Riverview Property Manager. I went from running a small business working 70 or 80 hours a week, never feeling like I got anything substantial done, and hating my work, to working 35 hours a week, getting 3 or 4 times as much work done, and loving my business.  How did that happen? 

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Paying Vendors Weekly As A Property Manager Vastly Pays Off In Meaningful Ways

As a Wesley Chapel Property Management Company, we have a hard and fast rule that vendor bills are paid weekly. Why?  Well, I got this idea from an owner of an apartment community I met 15 years ago. Every time he entered the property manager’s office, this guy would turn over the “Bills to be paid” accordion folder and shake it. If any bills dropped off, he would gently admonish the property manager. You see this guy remembered how much he struggled with cash flow when he ran a smaller construction company. Clients were notorious for delaying payments 30 to 120 days. This put a tremendous amount of pressure on this guy’s business. 

When you think about it, most Wesley Chapel property management companies and any other small business will net 10-15% of revenue if they are well run. If customers delay payments 120 days, the small business owner must borrow off credit cards or not take a salary to meet payroll and overhead. A lot of bigger clients (Fortune 1000 companies) delay payment so they can collect the interest earned on the money for the extra time. Smaller clients delay payment because they are not organized, don’t recognize the importance of paying their vendors fast, or they are being stretched by their own clients.

I’ve found by being quick...

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Your Property Owner Is the Hero of This Story OR You Lose!

I’m reading a very interesting book on marketing called “Building a Story Brand: Clarify Your Message So Customers Will Listen.” In it, the author discusses the critical need to make your client the hero of the story to capture their interest and get them emotionally invested in your message. Too often, Saint Petersburg Property Management Companies tell the same old, trite story about how they’ve been in business for over 20 years, have XYZ designations or licenses, and customer service is their number one priority. Blah, Blah, Blah, right?

Saint Petersburg Property Management clients are looking for solutions for a happy ending to their story. They are not interested in how great my company is and all the technical features that make us look brilliant. I’m the first to admit that I sometimes lose track of this concept and wallow in all the details of property management that my client probably could care less about.

I’ve started giving serious thought to every aspect of my client experience. How can I make my clients the hero and myself as just the guide, or the Obie Wan to their Luke Skywalker?

My first efforts have been

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Staying off the Phone is the Key to Your Sanity as a Landlord but…

As a Clearwater Property Manager, I’ve found it critical to have a system for dealing with tenant requests and concerns rapidly while staying off the phone as much as possible. I just had a tenant who was charged a non-refundable pet fee. He had already been living in the unit for a few months and my maintenance man reported a dog when he went by to do a repair. No pet was listed on the lease. The tenant claims he removed the dog and was just house sitting for the animal for a family member. Since we gave him the option of either removing the dog or paying the pet fee and he choose removal, why were we charging him a pet fee, he asked?

He had emailed our Clearwater Property Management Company three times today (Friday) asking this. It was close to closing time, and I double checked with a staff member to see if we had replied. We had not. Evidently the person who had charged the pet fee was off today. So, I shot an email to the tenant letting him know this and made a reminder task to make

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