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APR
24
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Losing Your Mind On The Phone? Consider This Funnel System

stress free property managementWritten by David Lowrey, Owner of Stress Free Property Management

Most landlords or Brandon Property Management companies put up their ads for an available rental on the Internet and wait for the phones to ring. STOP…there is a better way!  The problem with answering your phone is often you find yourself answering the same basic questions over and over again. This is mentally draining and a big waste of time. It took me many years to figure out a better way. Now I set up a funnel system as a Brandon property manager.

First off, I try and make my rental ads far more descriptive and include a detailed YouTube Video of the rental. My website has my qualifying criteria and is referenced in each ad.

The phone number is given in the ad, but I request them to email or text me instead, because I can answer far more quickly. This allows me to shoot them standard answers and details, without getting involved in a lengthy conversation of the application process, their life story, or why something bad on their credit, is not such a big deal after all. This is the hidden gem of my funnel system.

We still respond 7 days a week to prospective tenants but were able to get people answers or provide direction, while sidestepping time consuming conversations with prospects that haven’t even seen the property.

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  283 Hits
283 Hits
APR
18
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2 Little Used Techniques for Responding Effectively to Unreasonable Tenant Demands

Tampa Property Management Upset TenantWritten by David Lowrey, Stress Free Property Management

Let me start by saying, that a landlord has two primary responsibilities. The first is providing a well-maintained property and staying on top of maintenance. The second is treating your tenants with dignity and respect. Violate any of these two, and you can find yourself in for a world of aggravation and potential legal hassles, or worse. The goal of this article is to give you two tools that I’ve found work extraordinary well, when facing a tenant making unreasonable demands.

We’ve all encountered moments where a tenant is behaving in a rude, threatening manner when you are doing the right thing. How do you confront them with a firm “No” or with an answer that is not what they want to hear?

The most common reason for this negative tenant behavior is maintenance requests. Sometimes, the tenant refuses to think that a non-emergency repair can’t wait a day or more, and should be fixed right now.  While this can be true for emergency repairs, like a burst water pipe, 95%+ of the time this is not the case. The tenant is frustrated, and the maintenance issue is making his or her personal time uncomfortable in some way. We can all relate to the common example of the AC breaking in the evening, right?

The key in these “Moments of Truth” is how you respond to their verbal tirades, threats, or aggressive stance. 

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  250 Hits
250 Hits
APR
16
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Exciting Improvements Means More Savings for You

Tampa Property Management Getting Great Ideas

written by David Lowrey, Owner SFPM

Things We Have Recently Done as a Tampa Property Manager to Improve!! (April 2018)

Outside Vendor Website Complete!

We just completed the outside vendor website for our Tampa property management company. I’ll be testing it this month and rolling it out sometime in May of 2018, for all our outside vendors.

Hopefully, this should decrease the time it takes to complete turns and getting your vacant home ready for marketing and a new tenant. By allowing outside vendors to access their work orders from a website (instead of sending them emails), they can complete real time and their bill will be processed within a couple of days. This gives these vendors an incentive to use the system and tells us the moment the work is complete, so we can immediately move to the next assignment in finishing the turn of the property.

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  236 Hits
236 Hits
APR
12
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If A Property Manager Skips This Inspection, their Dead!

Clearwater Property Management Inspecting

Written by David Lowrey, Owner of Stress Free Property Management

What to avoid having a rental property sit vacate for months? Inspection by you or someone other than the contractor is the key.  As a Clearwater Property Management company, we developed an extremely detailed checklist for this inspection.  I highly recommend as a landlord, you have a detailed inspection form that you go through after you complete each “Turn” (repairs needed to make unit ready for marketing). 

The first inspection after turn is complete will save you a lot of money in lost rent, because contractors you hire will miss things on their punch-out list or simply do a poor job on certain repairs.  Other times, you missed or didn’t notice something when you made the original punch-out list, or something bad happened during the Turn, like a leak or the contractor left trash from supply purchases.

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  199 Hits
199 Hits
APR
11
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7 Reasons Why Having an In-House Maintenance Staff Benefits You

Brandon Property Manager  In House Maintenance Staff

written by David Lowrey, Owner of Stress Free Property Management

As a Property Manager in Brandon, Tampa and other areas, we developed a custom software that allows us to assign repair requests directly to our in-house staff via computer tablets.  Here are 7 reasons why this will benefit you as a client of Stress Free.

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  144 Hits
144 Hits
APR
09
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Pre-Screen Rental Applications and Possibly Refund Money, Avoid Vandalism

Tampa Property Manager Refunding Money

Written by David Lowrey, Owner of Stress Free Property Management

The idea here is that you do some checks before you spend the rental applicant’s money on THE background checks.   That way, if they are clearly not qualified, you can refund the application fee back to the applicant before you spend any money.

Now I know there are some landlords that will keep the money, no matter what and I don’t have the space to argue this point in this article.  However, as a high-volume Tampa property management company, I have come to understand the importance of pissing off, as few people as possible.

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  138 Hits
138 Hits
APR
04
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Be Wary of Work Orders Reported by Tenants Paying Rent Late

Tampa Property Management Woman On Phone

Written by David Lowrey, Owner of Stress Free Property Management

Have you ever noticed when a tenant is late with the rent they start reporting repairs that are needed? This sort of behavior ends up costing you a lot of money in unnecessary repairs, aggravating conversations with the tenant, and constant fights about whether the late fee will be paid. Am I right?

As an amateur student of psychology over the years, I’ve formed an opinion and a system for dealing with this situation more constructively.

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  164 Hits
164 Hits
APR
03
0

Never Give Out Your Phone Number to A Tenant!!!!

Tampa Property Management Girl Photo

Written by David Lowrey, Owner of Stress Free Property Management

It just seems like good customer service as a Riverview Property Manager or private landlord to give out your phone number to a tenant. After all, if something goes wrong like a pipe bursting, you want to know about it right away, right?   

Please keep in mind this article is written for landlords just starting out.  I do not condone ignoring tenant repairs or being a slumlord. I recognize that some landlords are like this. I'm trying to give out tips to help quality landlords not burn out and sell their rentals. Enough said, please continue reading. :)

Well the answer to that is yes & no! You or a Riverview Property Management company do need to know about emergency repairs right away. Having a pipe burst in your rental homes is a big deal, obviously. However, there is no reason why you can’t just give out your email address and develop systems for true emergencies.

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  147 Hits
147 Hits
MAR
30
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7 Red Flags (Part 2) That Typically Mean A Horrible Prospective Tenant!

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Written by David Lowrey, Owner of Stress Free Property Management

4) They delay submitting their rental application and leave information blank, while pressuring you with a deadline of how they must move in or else something terrible will occur. This is a common one that shows up after the tenant has met with you. If they’ve succeeded in getting you to take their money, they will try and delay and guilt you into letting them move in before this is done. Even worse, they’ll just move in. 

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  135 Hits
135 Hits
MAR
29
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7 Red Flags That Typically Mean Your Rental Prospect Is A Nightmare Tenant! (Part 1)

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Written by David Lowrey, Owner of Stress Free Property Management

As the owner of Stress Free Property Management, a Tampa Property Manager, I reviewed thousands of rental applications and talked with more potential applicants than I care to remember. What I’ve discovered over the years are certain behaviors, actions, or stories that if they show up, almost always point to a terrible prospective tenant.  

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  158 Hits
158 Hits
MAR
26
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Screening Tip Property Management

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Written by David Lowrey, Owner of Stress Free Property Management

I’ve literally processed and screened thousands of rental applications over the years as a Tampa Property Manager. What I discovered after a few years is that credit and criminal background check companies do not update their database in a timely manner. In other words, there could be civil, criminal, and evictions filed in a county the applicant lives in that will not show on the credit and criminal background check that you pull.

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  155 Hits
155 Hits
MAR
07
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5 Free Property Management Tools Every Landlord Should Be Using

5 Tools Every Landlord Should Be Using

It makes perfect sense that the internet is inundated with discussions about the best property management tools for landlords. The Utah rental market is growing in a way many us have never seen before, and the opportunity to take renting from a side gig to a constant cash flow is the reason real estate investment is so appealing to many Utahns right now. It’s also why so many people are seeking a way to make renting out their property easier.

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  156 Hits
156 Hits
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