How do I report something that needs to be repaired
Instead of calling or emailing us about something that is broken, you must report needed repairs to us online through your Appfolio Tenant portal.
Visit your online portal at: https://stressfreepm.appfolio.com/connect/users/sign_in
3 Important items to remember about submitting a work order
1) We had a lot of residents over the years tell us they called or emailed us a repair request, and we never came out. When we checked, we showed no record of the repair request in our system. So, we either lost the request or the resident thought they contacted us and never got around to it. Either way, we have a very upset resident.
If we have you submit all repair requests through your Appfolio portal, there will be a record that can’t be erased. Even if one of my staff members accidentally deleted your request in Appfolio, we would still have a record of the original work order inside Appfolio.
2) You can submit a repair request 24 hours a day/7 days a week. So, you don’t have to wait until business hours to call us and perhaps interrupt your work. Just remember if you submit a work order after business hours you have to wait until the next business day for us to respond that we received it. This is done automatically in our software.
3) You will be required to submit a picture or pictures of the repair. This will help us send the right person to do the repair and possibly allow him to pick up supplies that are needed before he arrives. This means you get your repair done faster.
** The first thing you have to do, if you haven’t already done so, is set-up your Online Tenant Portal. If you have already done so just proceed to the video below. If not, look in your email folder because we emailed this to you the day we mailed out this letter.
** Here is a video link to watch a very short and easy video on how to submit a work order with pictures into your Tenant Portal: https://www.youtube.com/watch?v=UL4-X1_0tVs
Now you can still call us after you submitted your repair request if there is an emergency. However, we will not be taking any repair request by phone regardless of the situation. I know this may sound harsh, but we’ve found that people will simply ignore this change if we allow them to go around it. But, like I said, you can call us immediately after submitting your repair request through the tenant portal if you have an emergency.
Regional Manager of Stress Free Property Management